Terms & Conditions

1. A deposit or full payment may be required where goods are to be adjusted in any way or where goods are not held in stock, no deposit will be returned if the goods which were ordered have been cut, adjusted or altered in any way by us prior to collection or delivery, see items 19 & 20 below.
   
   
2. Any deposit for adjusted/altered goods or special orders will not be refunded if the order placed by the customer is subsequently cancelled by the customer due to a delay or change of specification caused by a third party and through no fault of DirectPVCWindows.com, see items 19 and 20 below.
   
   
3. DirectPVCWindows.com, all windows and doors are Bespoke and Made To Order on this site, no refund whatsoever will be given for windows or doors which are manufactured to your sizes, in other words for windows or doors that are classed as Bespoke or Made to Measure, see items 19 and 20 below.
   
   
4. All goods remain the property of DirectPVCWindows.com until paid in full.
   
   
5. V.A.T. at the current rate will be added to all displayed costs, with the exception of full E:mailed quotes which will show the V.A.T. amount.
   
   
6. All quotes will have the discount rate applied. Special Offers or Extra Discounts may apply from time to time, the price you see is the price you pay, all doors and fittings are offered Subject to Availability we cannot be held responsible should any part of a purchase not be available.
   
   
7. Prices quoted in writing by E:mail or Post are firm for 30 days. Thereafter the amount quoted must be confirmed as correct.
   
   
8. Quality. Please check thoroughly at all times, we will not refund any deposit or payment of items, unless the item was faulty or mis-described, which have been fitted by you or your tradesman, please check before installation.
   
   
9. No guarantee is given or implied as to the colour match of the images compared to the actual foils used but we are confident any differences are minimal.
   
   
10. Window types, sizes and dimensions may slightly vary from those on the Web site, in our brochures or on display in our showrooms. We reserve the right to alter any of the above specifications as we see fit, we will contact you should any altered dimension have a marked effect on the appearance of your door, we would not simply supply a product that looked materially different from the product chosen by you.
    
    
11. Glass names quoted for may be changed when necessary and an equivalent glass both in terms of quality, cost and pattern may be used, we would always ask for your permission to do so.
    
    
12. Brassware, it would be unusual for us to use brass but where brass fittings are used no guarantee is given on the longevity of the lacquer which has been applied to the brass.
    
    
13. All our locks carry a 12 month guarantee.
    
    
14. Discounts may alter without prior notification, this will not affect any orders which have begun the order process.
    
    
15. External White and Woodgrain UPVC Doors. Guarantee 10 years on the construction of the Door and Frame. 5 year guarantee on the double glazing and 1 year on the locking mechanism, we do not sell woodgrain UPVC doors.
    
    
16. External White and Woodgrain UPVC Windows, all guarantees are as above at 15.  
    
17. Double Glazing, where sold seperately, 5 years guarantee if properly fitted by your installer, when fitted by us the guarantee is 5 years.
    
    
18. The guarantees in respect of a particular item are for the replacement of the defective component only, our liability will not extend beyond the cost of the defective component.
    
    
19. Failure to accept pre-arranged deliveries which are then cancelled by you or have to be re-scehduled due to your circumstances changing with regard to delivery , please note there will be a transport charge of £30 + vat per window for deliveries which have been accepted by you the customer for delivery and which are subsequently cancelled or delayed by you, our site states "Free Delivery" but this will not be the case if we have to re-schedule the delivery.
    
    
20. All goods must be checked upon arrival for defects, damage or unsuitability, all damages or shortages must be expressed to us in writing, preferably by email within 48 hours, COOLING OFF PERIOD; There is a 7 day cooling off period with regard to any orders placed by customers, this could in effect delay your orders, please make sure you advise us should you wish us to hold your order back from processing for the 7 day cooling off period. CANCELLATION RIGHTS, Trading Standards have informed us that you have a right to cancel, it expires after 7 days, starting from the day after you have received them, However, this does not apply to goods made, Special Orders or altered to your specification, ESPECIALLY, special order or bespoke items, the aforementioned goods are non-refundable, OTHER goods must be returned by you the customer at your expense in the condition they were received. Any cancellation must be in writing, email preferred, and you may be required to pay for the goods return. You must take reasonable care of the goods. Refunds for goods which we accept for return will be processed once the goods have been inspected upon their return to check they are received back in the condition they were received by you, any cancellation prior to Manufacture or supply will result in a 3% Credit or Debit Card processing charge.
    
    
21. Glass Faults; Any fault within a glass pane or glazed unit which is not visible in normal transmission, in other words without having to look at the glass from unusual angles or which only show up in sunlight are deemed to be acceptable when viewed from a distance of a minimum 3 metres, this conforms to British Standards.